We accept a variety of secure payment methods, including Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay, and Google Pay.

Our website is built on Shopify, so all your actions are protected. Including your money. If you want to cancel your order or return an item, we will refund the
money to your account.

• Customized products cannot be cancelled. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
• Orders canceled beyond 24 hours after payment confirmation will incur a 20% restocking fee.
• Once your order has been shipped out, it can no longer be canceled. You can contact us to return it after you receive it.
  

We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product.

After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

 In order to ensure your interest and reduce the loss, we have a good plan as follows:

We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

We exclusively ship to addresses within the United States and Canada. Your order can be shipped to any address (excluding PO boxes) in the contiguous United
States, Alaska or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page. You can contact us for information
about shipping to your region or country.

Yes. We provide free standard shipping on all items. If you need faster shipping service, please contact our customer service team in advance.

We follow up on the package size of the product to choose the shipping method.
Package size under 39" is usually shipped by the courier company, and the delivery time is 7-9 working days.
Package size over 39" is generally shipped by ocean freight, with a delivery time of 20-25 working days.
In the case of special products, our customer service will contact you to determine the time. You can find more in Shipping Policy.

UPS, FedEx, USPS and EMS etc. You can contact us for specific information and costs if you want to specify the specific logistics method.

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item and packaging. We will do our best to resolve the problem!

We just use the same materials, colors, sizes, and production process. We have our own factory to produce and manufacture these lamps.

Yes, our products comply with UL standards.

Please contact us because we can change your email address, name, and address, but we cannot change your order.

Yes — a 2-year limited warranty from the delivery date, covering manufacturing defects in materials and workmanship. Bulbs and consumables are excluded. After two years we still provide technical support, though parts and shipping become your cost. See the Warranty page.

If your ceiling is very high, please check with our customer service for the proper lengths of rods, cord, and chain. If you're unsure about the extension, simply measure your ceiling height and let us know. Our experienced designers will then give you their recommendations.

If you have a question that isn't answered here please don't hesitate to contact us.