Warranty Policy

LampsLife.com warrants that all lighting fixtures sold through lampslife.com are free from defects in materials and workmanship under normal use and installation conditions. This warranty applies to the original purchaser only and is non-transferable.

1. Warranty Period

All LampsLife.com products are covered by a 2-year limited warranty from the date of delivery.

2. What Is Covered

  • Manufacturing defects in materials or construction
  • Electrical component failures under normal use
  • Structural defects in metal frames or glass components upon delivery
  • Finish defects (e.g., peeling, cracking) not caused by external factors

3. What Is Not Covered

  • Light bulbs (not covered under any circumstances)
  • Damage caused by improper installation or failure to follow installation instructions
    Normal wear and tear
  • Damage caused by accidents, misuse, or unauthorized modifications
  • Damage resulting from use of incompatible bulbs or electrical systems
  • Cosmetic damage reported more than 48 hours after delivery
  • Products purchased from unauthorized resellers

4. How to Make a Warranty Claim

To submit a warranty claim, contact our support team within the warranty period:

Email: info@lampslife.com
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (MST)
Please include your order number, a description of the defect, and photos clearly showing the issue. Our team will respond within 24 business hours.

5. Warranty Remedies

Upon approval of a valid warranty claim, LampsLife.com will, at its sole discretion:

  • Replace the defective product or component at no charge, or
  • Issue a store credit or refund equal to the original purchase price

LampsLife.com is not liable for any installation, labor, or consequential costs associated with a defective product.

6. Limitation of Liability

This warranty is the sole and exclusive warranty provided by LampsLife.com. To the fullest extent permitted by law, LampsLife.com disclaims all other warranties, express or implied. Our total liability under this warranty is limited to the original purchase price of the product.